About this Course

In this workshop, you will learn how to handle the phone professionally, file information, and write mistake-free emails and letters, and stay organized while juggling multiple tasks. You will also learn what office equipment you should know how to use and how to maintain your office supply needs. You will learn what to do when your supervisor gives you a message to disseminate, what business documents you should be familiar with, and how to keep information private and secure. In addition, you will learn how to communicate effectively, be a team player, and practise effective conflict resolution when dealing with difficult people. Finally, you will learn how to manage change effectively, develop a win-win solution when you encounter a challenge, how to empower yourself and how to develop self-discipline

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