About this Course

Participants Learn How To: • Transition successfully from worker to supervisor • Communicate effectively to train and develop your team • Coach for increased productivity • Motivate your team to reach its potential • Give people a sense of ownership in their jobs • Establish your credibility right from the start • Conduct worthwhile performance reviews • Deal with anger and conflict • Recognize when coaching must become counseling • Understand the basic legal aspects of hiring, documentation and termination • Be cool under pressure • Run meetings that actually accomplish something • Avoid the 6 common pitfalls of management • Employ Carnegie’s nine ways to change behavior without creating resentment

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