About this Course

This is an exciting and interactive programme. It is designed to provide office administrators, supervisors of clerical and administrative staff and executive secretaries the opportunity to review and develop the interpersonal and professional administrative skills they need to do their jobs effectively, thereby contributing to their own, their boss’ and their organisation’s success.

Objectives

Upon completion of this workshop, participants will be able to:

• Be proficient in professional administrative management skills
  
• Manage a network of working relationships
  
• Communicate effectively
  
• Manage time for themselves and others
  
• Manage the performance of administrative staff
  
• Organise and manage office administrative systems
  

Target Audience

Executive secretaries that are charged with the responsibility of managing a support team, office administrators and supervisors of administrative staff.

Curriculum

• The role and functions of Administrative Management in today’s business environment
  
• Model of the Administrative Manager – the leader, manager and facilitator
  
• Understand the differences and recognize the similarities of internal and external customers
  
• Recognise the aspects of teamwork and its importance in the office environment
  
• How to organise, process and respond to electronic and paper communications to facilitate the flow of information in the workplace
  
• Be able to use effective interpersonal skills for the workplace to assist the completion of individual and team tasks and to promote the image of the organisation
  
• How to apply time management and organisational skills to facilitate the completion of tasks and meet deadlines in the workplace
  

Methodologies

A highly interactive adult-focused training programme with plenty of case studies, role-plays, questions and answers sessions and trainer-facilitated group discussions.

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