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Manage Operations for Service Excellence

  

About this Course

This unit covers knowledge and application skills in the effective management of resources, along with the use of organisational guidelines to manage service operations. It involves recognising resources and implementing service operations to achieve service excellence, resolving performance issues and monitoring feedback from customers. Course Content 1. Recognise resources required for service operations in accordance to the organisation’s service operations plan 2. Implementserviceoperationstoachieveserviceexcellenceinaccordanceto organisation’s service operations plan 3. Resolve performance issues within one’s limits of authority that may occur during service operations 4. Monitor feedback from customers and team on service operations

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