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ITIL 2011 Foundation Preparatory Course (23 PDUs)

  

About this Course

This 3 day course is designed to effectively prepare aspiring service professionals to sit and pass the ITIL® Examination from APMG 

COURSE OUTLINE

  • Service Lifecycle
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement (CSI)

LEARNING OUTCOME

What you will learn:

  • Key concepts, terms, and principles of Service Management
  • 5 Modules in ITSM
  • Complete understanding of what is required to pass the ITIL® 2011 Foundation Exam

TARGET AUDIENCE

This 3-day course is perfect for those who are involved in the service industry and aspiring to get accredited from a global body.

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