About this Course
This competency unit, “Develop Service Operations,” seeks to provide you with the knowledge and application skills in knowledge and application skills in developing service operations plans to deliver service excellence, to evaluate their implementation and to make corrective actions for improvement. The unit focuses on the following performance statements: 1. Develop service operations plan that is in line with the organisation’s customer-focused strategy. 2. Communicate service operations plan to team. 3. Evaluate performance of service operations against organisation’s key performance indicators. 4. Implement corrective actions to improve service operations performance.
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Course Info
- Course Provider TRAINING VISION INSTITUTE PTE. LTD.
- Course Category People
- Course Price $180
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