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DEALING WITH DIFFICULT PEOPLE AND SITUATIONS WITH CHRISTIAN CHUA

  

About this Course

Adapt your approach to different people through understanding human profiling. Understand why conflicts happen and how to avoid them. Learn how to respond tactfully when faced with tension or disagreement. Use appropriate language that will calm difficult situations and people. Know the difference between dangerous words and dependable words. Use effective influencing skills to positively affect the outcome of every situation. Develop your people skills to create concord instead of conflict. Improve your communication skills and increase co-operation and collaboration. Practise assertive behaviour that will help control and defuse difficult situations Build relationships that will improve workplace harmony, morale and motivation. - See more at: http://www.sttstraining.com/christian_chua_ddp.html#sthash.DSsBN8qO.dpuf

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