Certificate in Process & Service Improvement (Modular Certificate 1 of Diploma in Engineering (Operations & Systems Management))

About this Course

Certificate in Process & Service Improvement The certificate provides students with proven techniques to help address systemic process issues that may be holding back an organisation from reaching maximum efficiency. Students will be able to learn the root causes of process difficulties, and apply this knowledge to reduce variation, remove activities that contribute no value to the product or service produced, improve customer satisfaction, and alleviate wasteful frustration. Students who have attained this certificate, the Certificate in Decision Analysis and the Certificate in Systems Thinking & Methods will have a strong foundation to sit for Six-Sigma Green Belt certification offered by the Singapore Quality Institute (SQI) and American Society for Quality (ASQ). Subject code Subject EPEF001 Service Quality and Management EPEF002 Process Improvement EPEF003 Process Management

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Course Info

Course Provider Temasek Polytechnic
Course Category Technology
Course Price $890

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