About this Course

Working professionals require essential assertiveness skills that would make them more respected by those working with them.

The modern culture also demands that the staff get their points across with flair. In addition, they are expected to contribute to the organisations while taking on a lot of stress and responsibilities.

Assertiveness Training will give the participants an insight into the ways they can boost their communication abilities and in the process, become more confident and assertive.

Objectives

Upon completion of this workshop, participants will be able to;

• Learn assertive strategies for coping with multiple situations
  
• Use techniques that enable them to speak and assert with greater confidence
  
• Respond effectively with proper communication methods
  
• Understand the psychology of assertiveness
  
• Make requests more assertively
  
• Speak confidently, powerfully and effectively
  
• Handle stress and criticism with ease
  
• Become more assertive in handling difficult people and issues
  

Target Audience

Professionals, Executives, Supervisors, Managers and Individuals who want to effectively communicate with assertiveness in getting their point across and be heard respectfully

Duration

Two days

Curriculum

• What is Assertiveness?
  
• Understanding the Degree of Assertiveness
  
• Factors Affecting Assertive Behaviour
  
• Removing Barriers to Assertiveness
  
• Displaying Assertiveness at the Workplace
  
• Saying “No!”
  
• Assertiveness Assessment
  
• Steps for Assertiveness
  
• How to be Effectively Assertive
  
• The Assertive Intervention at Work
  
• Apply the Five Cs of Assertiveness
  
• Responding to Criticisms
  
• Giving Constructive Criticism
  
• Managing Conflicts with others at Work
  
• Communicating and Asserting as a Professional
  
• How to use Assertive Language Artfully?
  
• Confronting Difficult People with Proper Assertiveness
  

Methodologies

• Employ powerful and dynamic presentations techniques that will increase knowledge, enhance learning, heighten motivation and awareness
  
• Include role play sessions and other experiential activities to make learning more effective and real
  
• Include interactive tools to “probe the comfort zone”
  
• Include group discussions and feedback to maximize the participants’ learning abilities
  

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