About this Course

One area consistently gives both managers and employees difficulty – the need to give and accept effective feedback. The problem is that giving effective feedback is one of the most crucial elements you can do to do help employees improve performance. It establishes a connection between what employees are doing and how actions are perceived by others. Giving feedback is not about dishing out criticism. Unfortunately, this often proves to be the case when managers find themselves under pressure. It is at these times that emotions get in the way of effective management. Under stress, all carrots harden into sticks which the manager uses to whip their employees into shape. The purpose of this workshop is to impart skills that are necessary to both give and receive constructive and positive feedback in a way that maintains relationships and increases performance. Feedback opens the door to discussion and problem solving, and it is important for personal growth and development. When feedback is given constructively the receiver of the feedback is more likely to listen non-defensively and take appropriate action. The receiver of feedback has equal responsibility in creating a comfortable interaction between the giver and receiver.

Rate this course:

Log in to submit

Comments