Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Customer Service
Overview- Changing the way organisations behave to improve the customer experience they deliver is one of industry’s toughest challenges. This course is crammed with practical advice to help you improve the customer experience in your organisation.Benefits to you and your company - Your organisation will be able to apply proven techniques that will sharpen brand strategy, streamline se...
Provider: IMPRESS TRAINING PTE. LTD.
In a consumer-driven world, every company needs to remember that our customers drive our businesses to success. As the old business adage goes "A happy customer tells a friend; an unhappy customer tells the world”.Organisations that deliver great customer experiences designed their service delivery process rigorously with the customers as their central focus. Using service blueprinting, it provi...