About this Course

Introduction

The Human Factors and Error Management (CAAS M09) course is a comprehensive course designed for Aircraft Maintenance Engineers and Human Resource Personnel who intend to sit for the CAAS M09 examination.

Course Title

Human Factors and Error Management (CAAS M09) course is an either 3 days or 6 nights short course that meets the requirements of CAAS L12 basic papers.

Industry Need

Trainers, Engineers and Managers are recommended for this course. It is beneficial for executives and managers involved in Human Factors policy implementation in the aerospace industry.

Course Objectives

This is an either 3 days or 6 nights short course that is created for Aircraft Maintenance Engineers and Human Resource Personnel who intend to sit for the CAAS M09 examination. This course teaches executives and managers the method of implementing Human Factors policy in the aerospace industry.

Course Syllabus

The following modules will be delivered during the three days or six nights of Human Factors and Error Management (CAAS M09) course:

1.  Introduction: The Need to Take Human Factors into Account, Incidents and Accidents, Attributable to Human Factors/Human Error, Murphy’s Law

2.  Human Performance & Limitations: Human Performance as Part of the Maintenance Engineering System, Vision, Hearing, Information Processing, Claustrophobia, Physical Access and Fear of Heights

3.  Social Psychology: The Social Environment, Responsibility: Individual & Group, Motivation & De-Motivation, Peer Pressure, Culture Issues, Team Working, Management, Supervision & Leadership, Maintenance Resource Management (MRM)

4.  Factors Affecting Performance: Fitness & Health, Stress: Domestic & Work Related, Time Pressure & Deadlines, Workload – Overload and Underload, Sleep, Fatigue and Shift Work, Alcohol, Medication & Drug Abuse

5.  Physical Environment: Noise, Fumes, Illumination, Climate and Temperature, Motion & Vibration, Confined Spaces, Working Environment

6.  Tasks: Physical Work, Repetitive Tasks, Visual Inspection, Complex Systems

7.  Communication: Within & Between Teams, Work Logging & Recording, Keeping Up-to-Date, Currency, Dissemination of Information

8.  Human Error: Error models & Theories, Types of Error in Maintenance Tasks, Implications of Errors (i.e. Accidents), Avoiding & Managing Errors

9.  Hazards in the Workplace: Recognising & Avoiding Hazards

Student – Lecturer Ratio

Theory:

The ratio of Lecturer to Students is 1:32 for theory classes

Learning And Teaching Methods

All classes will be taught by lectures.

Admission Requirements

Ability to communicate in spoken and written English is required.

Graduation Requirements

Upon successful completion of courses. Participants will be awarded the ‘Certificate of Attendance’ by Air Transport Training College

Course Duration

Short course : 3 Days of Lectures (Approximately 24 hours) – 9.00am to 5.00pm

Short course : 6 Nights of Lectures (Approximately 24 hours) – 7.00pm to 10.00pm

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