Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service
This unit covers knowledge and application skills in managing service quality and customer satisfaction in an organisation. This involves recognizing the importance of the organisation’s service standards, assessing service performance gaps, communicating and monitoring service performance levels.
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
Provider: TRAINING VISION INSTITUTE PTE. LTD.
Productivity & Innovation
The learner will be able to conduct self-assessment of own competencies to determine personal career goals, and develop plan to achieve these career goals. The learner will be able to source for compatible jobs, apply for then and prepare for advanced job interviews and demonstrate appropriate social etiquette when attending interviews.
Human Resource Management Employment and Recruitment
no record
Provider: THE SINGAPORE CONTRACTORS ASSOCIATION LIMITED
Education and Training
Provider: THE SINGAPORE NATIONAL EMPLOYERS FEDERATION
see attached learner' guide
Manufacturing
see attached.
On completion of this unit, participants should expect to have acquired competencies in the 4 key performance statements, namely: Performance Statements A competent individual must be able to successfully perform the following: 1. Promote an inclusive work environment which embraces diversity 2. Build team cohesion to achieve organisational service excellence 3. Manage challenges and opportunities...
Learner will be able to apply knowledge and life skills such as establishing personal goals and analyzing them to relate to roles and responsibilities in the achievement of department goals, managing time effectively, maintaining work life balance as well as managing stress and personal finances to be effective at the workplace as a team leader or supervisor.
On completion of this unit, the learner will be able to facilitate work team activities and improve team performance by promoting ownership and commitment among team members to work goals and targets set, maintaining positive relationships among team members with diverse backgrounds and providing support and opportunities for individual and team contributions
Workplace Safety and Health
Course Overview:The aim of the course is to provide course participants with the requisite Work-At-Height knowledge to supervise and manage Work-At-Height activities so that they are carried out properly and safely.At the end of the course, the participants shall be able to:Identify the various Workplace Safety & Health (WSH) legislation / Code of Practice / Approved Code of Practice / Singapo...
Provider: ARK HSE MANAGEMENT SOLUTIONS PTE. LTD.
Domestic Cleaning
Provider: CENTER FOR COMPETENCY-BASED LEARNING AND DEVELOPMENT PTE. LTD.
Process and Product Engineering
Provider: COSEM SAFETY & SECURITY SERVICES PTE. LTD.
At the end of the programme, participants will be able to: Analyse employability issues in the global context, promote personal and professional growth in a team and use strategies to adapt team members to the changing conditions and diversity at the workplace for greater productivity and effectiveness
Provider: EAGLE INFOTECH CONSULTANTS PTE LTD
Engineering
Provider: Electronics Industries Training Centre
On completion of this module, learners will have the knowledge and application skills in participating in work teams and will be able to apply them to the workplace.
Prepare to examine & assess the quality Monitor and control quality Report on status on quality Perform quality housekeeping.
Provider: Singapore Polytechnic