Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Hotel & Accommodation
This is an Operations level qualification requiring students to complete 7 Competency Units (3 Core units and 4 Elective units) and attain at least 16 credits. Students will gain knowledge and become competent in skills from a broad range of highly-developed operational skills specific to the Hotel and Accommodation Services industry.
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
Tour and Travel Services
This is an Operations level core unit of 3 credits.On completion of this unit,participants will have the knowledge and application skills in handling guest arrival and be able to apply them to the workplace.
This is a 3 credits unit. This is a supervisory level qualification in the stream requiring students to complete 1 of the Advanced Certificate in Hotel and Accommodation Services competency units. Trainees will gain competency in one unit required to understand more about the supervisory skills in handling Reservations.
This is an Operations level unit of 4 credits.On completion of this unit,participants will have the knowledge application skills in servicing guest rooms and be able to apply them to the workplace.
This course is developed for and in conjunction with Scoot Airlines staff only. This is an Operations level qualification requiring students to complete 7 Competency Units (3 Core units and 4 Elective units). Students will gain knowledge and become competent in skills from a broad range of highly-developed operational skills specific to the Tour and Travel services industry.
This course is developed for and in conjunction with Singapore Cruise Centre staff only. This is an Operations level SOA requiring students to complete 3 Competency Units (3 Elective Units)Students will gain knowledge and become competent in skills from a number of highly-developed operational skills specific to the Tour and Travel services industry.
Wholesale and Retail Trade
The Service Excellence WSQ Supervisory modules provide the participants with skills and knowledge to lead and coach service team with confidence; and improve relationships with customers by applying effective communication techniques and understanding the types of service behaviours that truly make an exceptional difference to the customers. Participants will also learn to encourage and coordinate...
Productivity & Innovation
1. Improvement in service level to members/guests 2. Increase in staff’s confidence level when communicating with members/guests 3. Increase in level of communication level between staff, coworkers and management
Provider: TRAINING VISION INSTITUTE PTE. LTD.
1. Improvement in service level of walk-in customers 2. Increase in staff’s confidence level when communicating with customers 3. Increase in level of communication level between staff and management
Administration
This competency category consists of 5 competency units. Each competency unit is known as a module. The Five modules are: CU1 Provide loans and membership services CU2 Support acquisitions and serials work CU3 Support bibliographic control work CU4 Support collection development CU5 Support general reference and information enquiry work Module Overview This module Competency Unit ...
Provider: Library Association of Singapore
Procurement/Purchasing
The objectives of the proposed SDSCM are: To provide participants current knowledge and understanding of companies best practices on materials management and supply chain initiatives that focuses on production, purchasing strategies, planning, warehousing and inventory costing. To enable participants to examine the role of transportation from a macro perspective with special emphasis on its effe...
Provider: Nanyang Polytechnic
balancing the elements: Being advocate for the public, the publisher and the author who the writings for? What is its best form? structural and line editinghow much of each is enough? when to stop editing: when is the piece just right? keeping the reader reading (with no blips!). Proofreading techniques what an editors role and responsibilities are beyond pure ...
Provider: National Book Development Council of Singapore
growing body of information indicates that organizations that integrate their Environmental Management System (EMS), Occupational Health & Safety Management System (OH&SMS) and Quality Management Systems (QMS) can realize significant benefits such as streamlined operations and decision-making, simplified documentation, more efficient use of resources, reduction in audit costs and greater cohesive...
Provider: NEVILLE-CLARKE (SINGAPORE) PTE LIMITED
This course equip learners with the skill and knowledge to systematically identify problems, collect pertinent information to clarify the problem, analyse the root cause(s) and recommend action(s) to resolve the problem. It also includes checking the effectiveness of the corrective action(s) and its integration to organisations overall management system in preventing recurrence of the problem. T...
Business Management
Certificate in Business Principles Module Synopsis Principles of Economics This module provides students with an understanding of the basic principles of economics and how they are applied in a typical economy. In Microeconomics, the individual constituent units of the economy are analysed and students will study the economic behaviours of the consumer, the firm, the market and the industry. In ...
Provider: Ngee Ann Polytechnic
Marine & Port Services
Certificate in Naval Architecture Module Synopsis Fundamentals of Naval Architecture Analysis The module aims to provide students with an introduction to the important branches of Naval Architecture and basic principles relating to shipbuilding. Basic ship terminology and ship geometry would be introduced. Analytical methods such as simpsons rules, trapezium rules and centroid calculation w...
Food and Beverages
On completion of this unit, the learner will have the knowledge and application skills in processing payments and be able to apply them to the workplace. This includes: setting up cash stations posting and issuing bills to guests processing payments correcting errors closing out cash stations
Provider: BOX HILL INSTITUTE SINGAPORE PTE. LTD.
Accounting Banking & Finance
Provider: Institute of Singapore Chartered Accountants
Provider: INTEGRATED LEARNING SYSTEMS PTE LTD