Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Human Resource Management Employment and Recruitment
On completion of this unit, participants will have the knowledge and skills to apply information and communication technology at the workplace. These include analysing ICT in organisational performance, and facilitating the development and acquisition of ICT infrastructure and tools to identify prevent problems at the workplace
Provider: SSA CONSULTING GROUP PTE. LTD.
Information and Communications
Perform Advanced Presentation Functions
Perform Advanced Word Processing Functions
Perform Presentation Functions
Perform Spreadsheet Functions
Perform Web Editing Functions (Adobe Dreamweaver - 24 hrs) (ICDL Certification Module: Web Editing)
On completion of this unit, participants will have an understanding of Knowledge Management concepts, its role in an organisation and how ICT tools are used in Knowledge Management. The skills include using relevant ICT tools Knowledge Management and to resolve related problems.
Others
Use Basic Hand Tools and Equipment (SC/SAP)
Productivity & Innovation
Upon completion of this unit, participants will be able to apply knowledge and life skills such as establishing personal goals and analysing them to relate to roles and responsibilities in the achievement of departmental goals, managing time effectively, maintaining work-life balance, as well as managing stress and personal finances to be effective at the workplace as a team leader or supervisor.
On completion of the unit, participants will be able to leverage on traditional and new media tools to develop personal branding and professional image through the conduct of market research, networking and presentation to achieve personal career goals.
On completion of this unit, participants will be able to facilitate the implementation of a productivity framework according to the Productivity Road Map and Action Plan developed
Upon completion of this module, participants will be able to identify the global trends and changes impacting the workplace, undertake lifelong learning to adapt to changes for sustained employability in the new knowledge economy, and share knowledge and skills to enhance productivity and effectiveness in a diverse workplace .
Upon completion of this unit, participants will be able to conduct self-assessment of own competencies to determine personal career goals, and develop plan to achieve these career goals. S/he will be able to source for compatible jobs, apply for them and prepare for advanced job interviews and demonstrate appropriate social etiquette when attending interviews.
On completion of this unit, participants will acquire the knowledge and skills in bringing the resources and processes together to achieve the organisational set goals using variety of process improvement methodologies. It involves adopting a systematic approach in improving a process through process mapping, analyse the process and redesign the process.
Apply Continuous Process Improvement Techniques (SC/SAP)
Provide workers currently working in or wishing to enter manufacturing line with skills and knowledge required to apply quality systems in their work environment.
Upon completion of this unit, participants will acquire the skills to work with a team of subordinates in practising problem-solving and decision-making, which includes anticipating and identifying potential problems, facilitating team’s effort to resolve the problem, making appropriate decisions and seeing implementation plans through.
Supervise Work Improvement Processes (SC/SAP)
Apply Teamwork in the workplace (Use of SC & SAP)
Upon completion of this unit, participants will be able to apply effective communication techniques to maintain open communication, resolve issues and concerns, and provide support to team members to achieve individual and team goals while taking into consideration diversity issues.