Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Leadership and People Management
In an increasingly competitive and turbulent world, the need for an individual to keep pace with the workplace demands and changes is critical. For those aspiring to leadership role, they need broad horizontal skills such as communication and decision-making and vertical skills such as deep, specific technical skills so as to lead teams successfully. E#ective team leaders are those who recog...
Provider: BOOTSTRAP PTE. LTD.
Customer Service
Provider: CERTIS CISCO SECURITY PTE. LTD.
• Identify the various platforms of communication in an organization, it’s benefits and pitfalls • The purpose of engagement with customers over such platforms • The types of organizational resources available that can enable such interaction with customers • Effective communication skills via the various platforms • Various methods to monitor and collect stakeholders’ feedback v...
Provider: TRAINING VISION INSTITUTE PTE. LTD.
Human Resource Management Employment and Recruitment
¿ Identify the relevant stakeholders and supervising body to make final decisions with regards to risk ¿ Determine scope of acceptable risk as defined by the stakeholders and the role that risk will play in the decision making process ¿ Define the scope of the risk assessment by identifying what role risk will play in the decision making process and who will be making the final decision in rega...
Provider: SINGAPORE MEDIA ACADEMY PRIVATE LIMITED
Domestic Cleaning
On completion of this unit, the learner will have the knowledge and be equipped with the application skills in evaluate and control biological hazards and be able to apply them at the workplace. This includes: • Apply the basic principles in the identification and assessment of biological hazards and risks and the methods for sampling of bio-aerosols to evaluate the exposure risks • Provides ...
Provider: ST ELECTRONICS (E-SERVICES) PTE. LTD.
Why does the world need another firm like yours? If you dont have a purposeful answer, then neither does your team. Team leaders ensure clarity, alignment and accountability for corporate vision and values, so as to build sense of purpose. When team members move in the right direction, engagement levels increase. Leverage on high employee engagement to raise the bar in team performance. T...
Recognize the importance of service innovation in the organization Generate potential service innovation ideas to transform the customer experience Evaluate potential service innovation ideas according to organizational evaluation criteria Present mock ups of service innovation ideas to stakeholders
Provider: CAPELLE ACADEMY PTE. LTD.
Understand the elements of systematic project management Assess project time constraints in order to sequence tasks accordingly Apply a systematic approach to project management on job-related projects Develop project schedule to guide time management of the project Understand the key factors to successful project management; and Implement and manage project schedule to ensure pr...
At the end of the program, participants should be able to : Contribute to the development of a learning organization that supports the development of teams and individuals Identify competencies to assist individuals and teams to respond positively to change Support enterprising behavior and risk-taking among team leaders by role modeling enterprising behaviors and rewarding innovation ...
At the end of the program, participants should be able to : ¿- Understand the stages of team development ¿- Understand team roles to enhance team effectiveness ¿- Network internally & externally to pursue collaborative opportunities for mutual benefit ¿- Enhance communication among team members ¿- Build team cohesiveness ¿- Support diversity in teams ¿- Resolve conflicts within the team
Appreciate the impact of the changing environment especially brought about by environmental challenges, competition and technology on the organization Define the current state (performance data, systems, people & culture) and assess the capability for change Create the change vision, objectives and goals Develop the strategy, structure, and action plans based on the vision, objective...
Personal Development
1. Evaluate personal goals and align them to organizational goals 2. Evaluate personal strengths and weaknesses, develop strategies to overcome weaknesses and leverage on personal strengths to contribute towards the achievement of organizational goals 3. Justify ones role and responsibilities and their contribution towards the achievement of organizational goals 4. Manage time and resources to m...
Introduction There is one certainty in any organisation: change or be changed. At the forefront of this, the first line of defense is a group of people in your organisation who must be good in the basics managerial skills. These people may not necessarily be managers only, they can be anyone who has subordinates or who needs to work with a group of people (e.g. in a project). The top managemen...
Provider: Management Development Institute of Singapore (MDIS)
Education and Training
The Diploma in Early Childhood Care & Education Teaching (DECCE-T) course aims to equip trainees with conceptualised knowledge on child development and early childhood education. This course teaches trainees to be skilful and competent in using various observational strategies; interpreting data; design and planning of learning environment; development and implementation of early-years curricul...
Provider: NANYANG INSTITUTE OF MANAGEMENT PTE LTD
At the end of the course, participants will be able to: • Analyse learner’s profile • Identify learner’s specific characteristic and needs • Prepare types of instructional materials • Interpret training blueprint • Prepare to conduct OJT • Understand the importance of OJT • Use training logistic checklists to prepare for OJT • Check training resources, facilities and environmen...
Provider: SIGMA SOLUTIONS HRD CONSULTANTS PTE. LTD.
Safety is everyone’s business, but the leader of an enterprise is responsible for setting the direction on how safe practices should be implemented, practiced, documented and improved on a continuing basis. How committed are you to worker safety? Let’s ensure that every worker under your care returns to his home and family safely and unharmed. Participants will acquire the knowledge and skills...
Provider: SIMPLY SAFETY PTE. LTD.
学前儿童的语音教育必须从儿童的心理特质、学习特点出发。我们 应该认真地为儿童开展有趣的语音游戏及听说游戏活动,而不是一 味地练习拼写、连线等枯燥的纸上作业,导致幼儿园的语音教学活 动流于“作业化”、“僵硬化”和“表面化”。有趣的语音游戏活 动能有效地训练儿童的听音和发音能...
Provider: SINGAPORE CENTRE FOR CHINESE LANGUAGE LIMITED
Provide service standards that exceed customer expectations! Gain the competitive edge by moving from “service quality” to “service excellence”. Instil a business culture geared towards service excellence to drive your business bottom line. Upgrade the service levels of your organisation to international standards.
Provider: Singapore Human Resources Institute (SHRI)
Upon completion of this course, participants will be able to: Understand why coaching is a key performance enabler Characteristics of an effective coach Set performance goals & objectives Apply coaching skills to improve performance Differentiate between coaching and mentoring Leverage on the strengths of the Mentor / Mentee Provide constructive feedback on mentee’s skills and development needs...
After this two day workshop, participants should be able to: Interpret and apply the requirements of the Employment Act (EA) Understand employer’s and employee’s rights and obligations under the EA Identify the impending changes to the EA