Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Customer Service
• Identify the various platforms of communication in an organization, it’s benefits and pitfalls • The purpose of engagement with customers over such platforms • The types of organizational resources available that can enable such interaction with customers • Effective communication skills via the various platforms • Various methods to monitor and collect stakeholders’ feedback v...
Provider: TRAINING VISION INSTITUTE PTE. LTD.
Productivity & Innovation
On completion of this unit, learner will acquire the skills to work with a team of subordinates in practising problem-solving and decision-making, which includes anticipating and identifying potential problems, facilitating team’s effort to resolve the problem, making appropriate decisions and seeing implementation plans through.
1. Improvement in service level to members/guests 2. Increase in staff’s confidence level when communicating with members/guests 3. Increase in level of communication level between staff, coworkers and management
1. Improvement in service level of walk-in customers 2. Increase in staff’s confidence level when communicating with customers 3. Increase in level of communication level between staff and management
• Recognise the importance of inclusiveness when working in a diverse encironment. • Apply emotional intelligence when interacting with the various stakeholders in the diverse service environment • Demonstrate resilence when faced with challenges • Monitor actions in handling diversity
Information and Communications
To Understand and able to use presentation
Perform Advanced Presentation Functions
Perform Advanced Word Processing Functions
Understanding Concept of ICT
Leadership and People Management
Skills and knowledge required to lead the development of Strategies and Systems
The programme enables a person to acquire the skills and knowledge to manage self.
linic Assistants of Eu Yan Sang Integrative Health to be competent in communicating with patients using simple day-to-day English.
The learner will be able to conduct self-assessment of own competencies to determine personal career goals, and develop plan to achieve these career goals. The learner will be able to source for compatible jobs, apply for then and prepare for advanced job interviews and demonstrate appropriate social etiquette when attending interviews.
Learner will acquire the knowledge and skills in performing basic productivity practices in their workplace.
Training for Workplace Literacy (Comprehensive)
Training for Workplace Literacy (Conversational)