Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
service Management
This course is a four-day classroom training relevant for professionals who play a role in developing, implementing, managing and improving IT service quality in order to deliver business value. This course is a free-standing qualification and is also part of the ITIL® intermediate lifecycle stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management.&...
Strategic Marketing
Though 90% of strategy failure during implementation, however the dilemma is that every organization, every manager, and every one of us at some point in time needs to strategize implement operate the derived strategy. The objective of this 3-day workshop addresses the amalgam of issues that hinder the successful execution of a strategy. It provides a step-by-step approach to overcome the pit...
This course is a five-day classroom training relevant for professionals who play a role in the daily implementation and execution of activities covered under Service Offering and Agreement in order to deliver business value delivered through quality IT services. This course is a free-standing qualification and is also part of the ITIL intermediate capability stream, and one of the modules tha...
Project Management
This course is designed for sales personnel, bid managers, project personnel and technical consultants responsible for responding to tenders. The course aims to prepare the participants with the necessary knowledge and skills in reviewing tender documents, understanding thoroughly the requirements of the tender and, thereby, conducting a complete and accurate scoping of the requirements of the ten...
service Management,Customer Service
This unit covers knowledge and application skills in equipping service staff with the mindset to go the extra mile in providing excellent service. It involves demonstrating the qualities and characteristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers’ experie...
This course is a four-day classroom training relevant for professionals who play a role in developing, implementing and managing IT service quality in order to deliver business value. This course is a free-standing qualification and is also part of the ITIL® intermediate lifecycle stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The pu...
This course is a five-day classroom training relevant for professionals who play a role in the daily implementation and execution of activities covered under Planning Protection and Optimization in order to deliver business value delivered through quality IT services. This course is a free-standing qualification and is also part of the ITIL intermediate capability stream, and one of the modul...
Stakeholder is anyone who has an influence on the success or failure of your endeavour. Your endeavour can be a project, initiative, career, promotion, strategy execution, relationship with customers, peers, subordinates, superiors. Therefore, balancing the web of relationships of various stakeholders often result in trade-off. A smart manager will influence the trade-off for his/her personal...
This unit covers the skills and knowledge required for service staff to respond to challenging service situations with the use of appropriate verbal and non-verbal communication techniques. It involves recognising triggers which may lead to service challenges, use of service recovery procedures to respond to the challenges and escalating unresolved service challenges.COMPETENCIES (PERFORMANCE STAT...
Food and Beverages
Course InformationThe WSQ – Food Hygiene Course is a WDA/WSQ designed curriculum adhering to the F & B Safety and Hygiene Procedures. It is a one-day course. Under the Food Hygiene Regulations, all NEA registered food handlers are required to attend and pass this course so as to be equipped with the necessary knowledge before being allowed to operate public eateries. Food handlers who pass t...
This course is a five day classroom training relevant for professionals who play a role in the daily implementation and execution of activities covered under Release Control and Validation in order to deliver business value delivered through quality IT services. This course is a free-standing qualification and is also part of the ITIL intermediate capability stream, and one of the modules tha...
marketing management
SEO 101 is a part of series of courses that leads to TDSC (Think Digital SEO Certification Program).Develop your core skills to be an effective SEO practitioner and build for a successful future online.Our SEO 101 course covers all the core areas from Search Engine Basics to Competitor Research and Link Analysis.Taught through text, visual aids, videos and interactive lessons.SEO 101 has 8 modules...
This is a two days course, targeting for PMP certified professionals to put the concepts in use, using MS Project as a tool. This course will bridge the gap between the theoretical concepts from The Guide to PMBOK(R) and practical tool. Participants will learn how to use MS Project and derive the reports and charts specified in PMBOK.COURSE OUTLINEDay 1:Working on the scope statementCrea...
Innovation Management,marketing management
This 21st century globally connected world of diversities driven by technology provide great opportunities for innovations and yet at the same time obsolete many existing products, business rules and best practices. Our common understanding about innovation does not lead us to breakthrough success in this new world. Innovation is more than just new products or even new services. It is not about ju...
Take your SEO skillset to the next level!SEO 201 is the second part of series of courses that leads to TDSC (Think Digital SEO Certification Program). Our SEO 201 course covers advanced topics including Microformats, local SEO, content strategy, mobile SEO, video optimization and SEO tools.SEO has 17 modules and taught in 3 days6-month SEO mentoringAccess to a SEO mastermind communityThis is ...
This course is a five-day classroom training relevant for professionals who play a role in the daily implementation and execution of activities covered under Operational Support and Analysis in order to deliver business value delivered through quality IT services. This course is a free-standing qualification and is also part of the ITIL® intermediate capability stream, and one of the modules...
Project Management skillsfuture
This is a two days course, targeting on Earned Value Management. This is a powerful technique devised by Department of Defence, in order to track the progress of the projects in an effective manner.COURSE OUTLINEDay 1:Creating the activities list and defining the granularitySetting the baselineGenerating reports on the baseline informationTracking progressDay 2:Forecasting the progressAnalysing th...
Banking & Finance
Course DescriptionLearn financial management techniques to enhance your business analytics, risk management and decision making skills. You will need these critical skills to effectively manage your business going forward from this global recession and financial crisis.Course FeaturesThis workshop helps you to: link decision making and the impact on the company's profitabilityuse financial ma...
Provider: SIM Professional Development
Productivity & Innovation
This course is designed to provide an understanding on how an organization may integrate its Quality, Environmental and Safety Management Systems. This course will highlight the similarities of the ISO 9001: 2000, ISO 14001 and OHSAS 18001 requirements and identify the common issues/ processes/ activities and how these may be harmonized into a common document/ procedure/ task to address all the th...
Provider: GOLEMAN CONSULTING (INTERNATIONAL) PTE LTD
Legal
About the course:Participants will have the option to take the CEI test without attending the CEI course. Should they fail the test the first time, they will be required to attend the CEI course before taking the re test.Participants are only required to attend the CEI course once regardless the number of times they need to retake the CEI Test.Test is to be conducted separately at the MOM Approved...
Provider: ABSOLUTE KINETICS CONSULTANCY PTE LTD