WILLIAM ANGLISS INSTITUTE PTE. LTD.

About WILLIAM ANGLISS INSTITUTE PTE. LTD.

William Angliss Institute Pte Ltd was appointed by the Singapore Workforce Development Agency (WDA) in 2011,and is an integrated Continuing Education and Training Centre (CET) for the Tourism industry as well as an ATO for Food and Beverage training. Our Centre in Singapore joins campuses in Melbourne and Sydney with joint ventures in China, Thailand, Malaysia and Sri Lanka. The Melbourne headquarters was established in Melbourne in 1940. We provide knowledge, skills and attitudes to shape and improve the Tourism, Hospitality and Food industries. The William Angliss Institute Tourism CET Centre will provide a range of Tourism related WSQ Qualifications. These include Certificates, Advanced Certificates and Diplomas in: Tourism Attractions Hotel and Accommodation Services MICE and Events Tour and Travel Services In addition to traditional on campus delivery methods to William Angliss Institute CET Centre will work closely with the Tourism Industry to deliver a range of short courses through to full qualifications in industry. The Institute will bring its years of experience of on-the-job training to Singapore to not only develop the skills of those students wishing to enter the industry but to further develop skills of those already working in the Tourism sector.

Provider Summary

Areas of Training Tour and Travel Services Hotel & Accommodation Customer Service Human Resource Management Employment and Recruitment Workplace Safety and Health Food and Beverages Wholesale and Retail Trade Leadership and People Management Sales & Marketing

103 Available Courses from WILLIAM ANGLISS INSTITUTE PTE. LTD.

Maintain Quality Control Procedures (Express)

Productivity & Innovation

This is an Operations level core unit of 2 credits. On completion of this unit,participants will have the knowledge and application skills in maintaining the quality control procedures and be able to apply them to the workplace.

Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.

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Maintain Equipment (20+2)

Repair and Maintenance

This is an Operations level unit of 4 credits. This course is developed for and in consultation with the Coffee Bean and Tea Leaf (S) Pte Ltd. This is an operations level competency requiring trainees to complete the module required in relation to their job roles. Trainees will develop the knowledge and skills to perform the tasks at workplace. The trainees in this program have con...

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Seek Sponsorship (16+2)

Research & Product Development

On completion of this unit, the learner will have knowledge and application skills in seeking sponsorship and being able to apply them to the workplace.

Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.

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Handle Air Ticketing Reservations

Tour and Travel Services

This is an Operations level core unit of 4 credits. On completion of this unit, the learner will have knowledge and application skills in Handling Air Ticketing Reservations and be able to apply them to the workplace.

Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.

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Handle Guest/Resident Arrival

Tour and Travel Services

This is an Operations level core unit of 3 credits.On completion of this unit,participants will have the knowledge and application skills in handling guest arrival and be able to apply them to the workplace.

Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.

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Handle Guest/Resident Departures

Tour and Travel Services

This is an Operations level core unit of 3 credits.On completion of this unit,participants will have the knowledge and application skills in handling guest departures and be able to apply them to the workplace.

Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.

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Maintain Displays (8+2 CBTL)

Tour and Travel Services

This is an Operations level unit of 2 credits.This course is developed for and in consultation with the Coffee Bean and Tea Leaf (S) Pte Ltd. This is an operations level competency requiring trainees to complete the module required in relation to their job roles. Trainees will develop the knowledge and skills to perform the tasks at the workplace. Selected trainees are experienced...

Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.

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Maintain Guest/Resident Accounts

Tour and Travel Services

This is an Operations level core unit of 4 credits.On completion of this unit,participants will have the knowledge and application skills in maintaining guest/resident accounts and be able to apply them to the workplace.

Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.

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Monitor Front Office/Guest Service Operations

Tour and Travel Services

This is a 4 credits unit. This is a supervisory level qualification in the stream requiring students to complete 1 of the Advanced Certificate in Hotel and Accommodation Services competency units. Trainees will gain competency in one unit required to understand more about the supervisory skills for the Front Office.

Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.

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Monitor Reservation Services

Tour and Travel Services

This is a 3 credits unit. This is a supervisory level qualification in the stream requiring students to complete 1 of the Advanced Certificate in Hotel and Accommodation Services competency units. Trainees will gain competency in one unit required to understand more about the supervisory skills in handling Reservations.

Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.

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Provide Concierge Services

Tour and Travel Services

This is an Operations level core unit of 4 credits. On completion of this unit, participants will have the knowledge and application skills in providing concierge services and be able to apply them to the workplace.

Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.

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Provide Reservation Services

Tour and Travel Services

This is an Operations level core unit of 4 credits. On completion of this unit, participants will have the knowledge and application skills in providing reservation services and be able to apply them to the workplace.

Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.

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Provide Visitor Information

Tour and Travel Services

This is an Operations level core unit of 3 credits. On completion of this unit, participants will have the knowledge and application skills in providing visitor information and be able to apply them to the workplace.

Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.

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Provide Visitor Information (16+2)

Tour and Travel Services

This is an Operations level core unit of 3 credits. On completion of this unit, participants will have the knowledge and application skills in providing visitor information and be able to apply them to the workplace.

Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.

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Provide Visitor Information (Singapore GP 8+1)

Tour and Travel Services

This is an Operations level core unit of 3 credits. On completion of this unit, participants will have the knowledge and application skills in providing visitor information and be able to apply them to the workplace.

Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.

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Provide Visitor Information (Singapore GP-ITE)

Tour and Travel Services

This is an Operations level core unit of 3 credits. On completion of this unit, participants will have the knowledge and application skills in providing visitor information and be able to apply them to the workplace.

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Service Guest Rooms (24+2)

Tour and Travel Services

This is an Operations level unit of 4 credits.On completion of this unit,participants will have the knowledge application skills in servicing guest rooms and be able to apply them to the workplace.

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WSQ Advanced Certificate in Tour & Travel Services

Tour and Travel Services

This is a Supervisory level qualification requiring students to complete 9 Competency Units (4 Core units and 5 Elective units) and attain at least 23 credits. Students will gain knowledge and become competent in skills from a broad range of highly-developed supervisory skills specific to the Tour and Travel services industry.

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WSQ Certificate in Tour & Travel Services

Tour and Travel Services

This is an Operations level qualification requiring students to complete 7 Competency Units (3 Core units and 4 Elective units) and attain at least 15 credits. Students will gain knowledge and become competent in skills from a broad range of highly-developed operational skills specific to the Tour and Travel services industry.

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WSQ Diploma in Tourism

Tour and Travel Services

This is a Management level qualification with specialisations in Hospitality Management; Travel Services, requiring students to complete 14 Competency Units (8 Core units and 6 Elective units) and attain at least 39 credits. Students will gain knowledge and become competent in skills from a broad range of highly-developed management skills specific to the Tourism industry.

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