Singapore Institute Of Retail Studies (SIRS)

About Singapore Institute Of Retail Studies (SIRS)

The Singapore Institute of Retail Studies (SIRS) The Singapore Institute of Retail Studies (SIRS) is a Continuing Education & Training (CET) institute of Nanyang Polytechnic (NYP). SIRS is the first CET centre set up in January 2006 as a collaborative project between the Singapore Workforce Development Agency (WDA) and NYP. SIRS has been conferred the National CET Institute (NCI) status the pinnacle status for CET centres, since January 2011. The primary mission of SIRS is to provide quality and market driven holistic training solutions through the national Workforce Skills Qualifications (WSQ) programmes in Retail, Service Excellence, Productivity and Business Management to enhance the skills and employability of the Retail and Service workforce in Singapore.

Provider Summary

Areas of Training Wholesale and Retail Trade Customer Service Workplace Safety and Health Procurement/Purchasing Productivity & Innovation Legal

71 Available Courses from Singapore Institute Of Retail Studies (SIRS)

Coordinate Interaction with Customers

Wholesale and Retail Trade

Coordinate Interaction with Customers.

Provider: Singapore Institute Of Retail Studies (SIRS)

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Apply Security Practices_

Workplace Safety and Health

Apply Security Practices

Provider: Singapore Institute Of Retail Studies (SIRS)

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Apply security practices (AOP)

Workplace Safety and Health

Apply Security Practices

Provider: Singapore Institute Of Retail Studies (SIRS)

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Establish Relationships for Customer Confidence

Customer Service

This programme covers knowledge and application skills to build customer confidence in the organization and to develop customer relationships that build customer loyalty. It also involves the know-how of handling service opportunities and escalated service challenges.

Provider: Singapore Institute Of Retail Studies (SIRS)

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Project a Positive and Professional Image

Customer Service

This programme addresses the skills and knowledge to equip service professionals with the right grooming and professional image required for building confidence and projecting a positive image. It also involves equipping them with a positive and customer-oriented mindset to impress and wow their customers in their day-to-day engagement.

Provider: Singapore Institute Of Retail Studies (SIRS)

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Respond to Service Challenges

Customer Service

This programme covers the skills and knowledge required for service staff to respond to challenging service situations with the use of appropriate verbal and non-verbal communication techniques. It involves recognising triggers which may lead to service challenges, use of service recovery procedures to respond to the challenges and escalating unresolved service challenges.

Provider: Singapore Institute Of Retail Studies (SIRS)

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Respond to Service Challenges (Learning Windmill)

Customer Service

This programme covers the skills and knowledge required for service staff to respond to challenging service situations with the use of appropriate verbal and non-verbal communication techniques. It involves recognising triggers which may lead to service challenges, use of service recovery procedures to respond to the challenges and escalating unresolved service challenges.

Provider: Singapore Institute Of Retail Studies (SIRS)

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CERTIFIED SERVICE PROFESSIONAL

Customer Service

The objective of the programme is to equip in-employment workforce in the service industry and individuals seeking careers in the same industry with generic and portable frontline customer service skills for interacting with customers. It is recognized that service is extended not only to external customers but internal customers as well

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Cultivate Productivity and Innovative Mindset

Productivity & Innovation

The module provides the candidate an in-depth knowledge and skills in cultivating a productivity and innovation mindset. This candidate will learn the meaning and concept of productivity, recognize needs for productivity improvement, identify and apply simple productivity measurement at the workplace; identify and apply simple techniques and tools for potential productivity improve...

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Develop and Implement Creative Concepts for Visual Merchandising

Wholesale and Retail Trade

This course aims to develop skills and knowledge required in developing and applying creative concepts in visual merchandising. These include identifying requirements for merchandise display, developing and translating creative concepts as well as evaluating the implementation

Provider: Singapore Institute Of Retail Studies (SIRS)

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Handle Merchandise Display (OJT)

Wholesale and Retail Trade

This course specifies the skills and knowledge in handling and displaying of merchandise. Knowledge relating to visual aspects of display, safety and organisational processes and procedures for display are also covered. This programme consists of both classroom and on-the-job training.

Provider: Singapore Institute Of Retail Studies (SIRS)

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Handle retail after sales service (OJT)

Wholesale and Retail Trade

On successful completion of this course, participant will have the knowledge and skills to handle retail after sales service in the various retail sub-sectors. This programme consists of both classroom and on-the-job training.

Provider: Singapore Institute Of Retail Studies (SIRS)

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Lead And Facilitate Productivity Improvement

Wholesale and Retail Trade

The module provides the candidate an in-depth knowledge and application skills required in explaining the meaning and concept of productivity and its measurement at workplace; employ techniques and tools for workplace productivity improvement; and preparing, leading and facilitating productivity improvement at workplace.

Provider: Singapore Institute Of Retail Studies (SIRS)

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Manage Retail Productivity

Wholesale and Retail Trade

The module provides the candidate an in-depth knowledge and application skills required in identifying potential and opportunities for productivity measurement and improvement at workplace; selecting and implementing relevant techniques and tools for productivity improvement; and monitoring and managing productivity at workplace.

Provider: Singapore Institute Of Retail Studies (SIRS)

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Retail Certified Service Professional_

Wholesale and Retail Trade

The Retail Certified Service Professional (RCSP) programme is a professional training programme in service mindset skills specially customized for the retail industry. This programme offers you the opportunity to enter and grow a rewarding career in the vibrant and dynamic Retail Industry.

Provider: Singapore Institute Of Retail Studies (SIRS)

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Implement Operations for Service Excellence

Customer Service

This programme covers knowledge and application skills in the delivery of service excellence by utilising organisational service operations resources. It involves the use of effective teamwork to perform service operations in accordance with organisation’s guidelines and escalating service performance issues.

Provider: Singapore Institute Of Retail Studies (SIRS)

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Provide Go-The-Extra-Mile Service

Customer Service

This programme addresses knowledge and application skills in equipping service staff with the mindset to go the extra mile in providing excellent service. It involves demonstrating the qualities and characteristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance...

Provider: Singapore Institute Of Retail Studies (SIRS)

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Provide Go-the-Extra-Mile Service (Learning Windmill)

Customer Service

This programme addresses knowledge and application skills in equipping service staff with the mindset to go the extra mile in providing excellent service. It involves demonstrating the qualities and characteristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance...

Provider: Singapore Institute Of Retail Studies (SIRS)

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Work in a Diverse Service Environment

Customer Service

This programme addresses the skills and knowledge required to handle diversity. It includes recognising the importance of inclusiveness, demonstrating the use of emotional intelligence and resilience to handle diversity in the service environment, and monitoring one’s actions in handling diversity.

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Develop New Products / Services

Customer Service

This programme covers the knowledge and application skills to develop new product or services to address customer needs and expectations. It covers the planning, development and implementation process of the newly developed product or service offering.

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