NEXT U PTE. LTD.

About NEXT U PTE. LTD.

NTUC LearningHub Private Limited was corporatised in 2004 with the mission to enhance the lifelong employability of Singapore’s workforce by providing high quality, innovative products and affordable learning. The training programmes provided by NTUC LearningHub comprise Infocomm Technology, Professional IT Certificates, Soft Skills & Literacy, Workplace Safety & Health, Employability Skills System, Customer Service Training, Trades, Cleaning, WSQ Security and Manufacturing Skills. To date, it has trained more than 1,000,000 executives and working adults, and has worked with more than 10,000 companies to identify training needs, define curriculum roadmaps and deliver contemporary training programmes. The organization has evolved to meet the burgeoning training needs of Singaporeans to continuously keep pace with the dynamic business economy.

28 Available Courses from NEXT U PTE. LTD.

  • WSQ Role Model the Service Vision

    Customer Service  

    Exceeding customers' expectations is a key driver to build customer loyalty and brand advocates, and every service professional has a role to play. Supervisors are required to guide and mentor their team to be customer-centric and drive service delivery and exemplify behaviours aligned to the organisation's service vision. In this programme, participants will learn how to become gr...

    Provider: NEXT U PTE. LTD.

  • WSQ Coach for Service Performance

    Customer Service  

    This programme aims to equip individuals with the skills and knowledge in coaching for service performance. It involves an in-depth understanding of the purpose and impact of coaching; identifying characteristics of coaches and the coachee; learning and applying the coaching techniques; and implementing a coaching plan.Course ObjectivesAt the end of the programme, participants will...

    Provider: NEXT U PTE. LTD.

  • Complaint Handling and Service Recovery

    Customer Service  

    What separates service leaders from others is how they handle service failures and meet the challenge of turning an unhappy customer into one who praises your service and becomes a customer for life.This programme shows the importance of service recovery and how to go from apologising to taking responsibility to giving customers something of value as a way of appeasing them and ear...

    Provider: NEXT U PTE. LTD.

  • Workshop on Finance for Non-Finance Professionals

    Finance management  

    This course aims to help non-financial professionals to raise their awareness of finance and to use financial information in making business decisions.As companies strive to enhance their shareholders' funds there is a greater need to understand financial information, particularly the balance sheet, profit and loss account and cash flow statement. Decisions made without properly un...

    Provider: NEXT U PTE. LTD.

  • Enterprise Risk Management

    Risk Management  

    Enhance your organisation's ability to effectively manage uncertaintyEnterprise risk management is a comprehensive, systematic approach for helping the organisation to identify events and measure, prioritise and respond to the risks challenging its most critical objectives and related projects, initiatives and day-to-day operating practices.Course ObjectivesHow ERM benefits your or...

    Provider: NEXT U PTE. LTD.

  • The 360 Degree Leader

    Leadership and People Management  

    Start gaining influence as a leader, Regardless of your position in your organization, practicing effective self-leadership sets the stage and is a significant foundation for all other types of leadership to follow. Based on John Maxwell's book "The 360 Leader", assess your current relationship with your leaders and identify ways to develop better chemistry. Learn how winning outco...

    Provider: NEXT U PTE. LTD.

  • 5 Strategies To Win With People

    Leadership and People Management  

    The process of becoming comfortable with other people begins with becoming comfortable with ourselves. Based on John Maxwell’s book “Winning With People” and “25 Ways to Win with People”, learn to connect more effectively across diverse personalities and generational differences. Face a series of truths about yourself in a self-assessment through The Mirror Principle and...

    Provider: NEXT U PTE. LTD.

  • Living The Laws of Leadership

    Leadership and People Management  

    Leaders touch a heart before they ask for a hand. Based on John Maxwell’s favourite leadership resources “Developing the Leader Within You” and “The 21 Irrefutable Laws of Leadership”, understand the Four Leadership Disciplines and discover intrinsic motivations for those you lead. Explore the key building blocks of trust and practice the behaviours required to effectivel...

    Provider: NEXT U PTE. LTD.