Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Workplace Safety and Health
This unit covers basic principles in working within/around confined space. It includes the knowledge and skills for the use of appropriate gas testing equipment and methods to obtain representative results for the assessment of atmospheric condition in confined space for safe entry and work. The skill and knowledge covered will enable the learners to be appointed as confined space safety assessor ...
Provider: GREENSAFE INTERNATIONAL PTE. LTD.
Administration
Support staff of yesterday will type, take orders, perform filing, attend to visitors and make phone calls for bosses. However, the demands made of today’s secretaries and administrators are different – they are expected to juggle multiple tasks, be proactive, manage time, people and problems, communicate for results, think on their feet and relate well to people at all levels. To me...
Provider: Management Development Institute of Singapore (MDIS)
Customer Service
An effective customer service provider needs to have the professional qualities that customers like to see before they place their business with your organisation.Service professionals need to understand that they are the very important links between the customers and the organisation.Their role in providing customer care, recognising customers' needs, meeting and exceeding such needs and expectat...
Education and Training
How can I present without feeling nervous? What should I do when my mind goes blank? What if my visual aids don't work? How can I improve my presentation skills? All these questions and more will be answered at this interesting, fun-filled and knowledge-rich workshop.Be prepared to be videotaped as you learn tips and tricks to become a more dynamic and confident speaker and presenter!ObjectivesUpo...
Human Resource Management Employment and Recruitment
This is an exciting and interactive programme. It is designed to provide office administrators, supervisors of clerical and administrative staff and executive secretaries the opportunity to review and develop the interpersonal and professional administrative skills they need to do their jobs effectively, thereby contributing to their own, their boss’ and their organisation’s success.Objectives...
Information and Communications Education and Training
Effective team communication is essential to achieving business goals and to enhance personal interactions. You communicate with others in your work team everyday on many levels.However, you may not always take time to analyse how your natural ways of thinking and interacting affect others. Understanding, appreciating and accommodating individual differences in communication style can enhance your...
Advertising Sales & Marketing event management
The two-day workshop is designed to help participants to understand and apply the Principles of Effective Planning, coordinating and implementing events. Participants will learn how to weave in key messages when planning and implementing events.This interactive workshop will also provide useful tips on how to make events newsworthy and how to apply the four Cs of Effective Event Management i.e. cl...
This workshop is intended to help those in support positions to understand their roles and responsibilities in today’s modern office environment.They will learn new strategies in handling workload through enhancing organisational skills and prioritising the workload for positive results.Participants will explore ways to work effectively in a team, enhance critical communication skills, learn new...
In every type of business, you are bound to encounter irate, demanding and unreasonable customers. Service providers can well appreciate that it is never pleasant to handle irate or irrational customers, even though they know it is important to keep customers happy and satisfied.This workshop will impart to you the skills of how to handle difficult customer-situations confidently and resolve...
On Completion of this course the participants of this course will gain the knowledge and skills for fulfilling the role of a coordinator and supervisor in accordance with the WDA- WSH level B Competency- based training programme. This course provides learners with the skills and knowledge Coordinate and monitor the implementation of WSH management systems and programs for recognition, assessment, ...
IntroductionThe LCCI IQ Level 3 Diploma in Business Administration combines a range of mandatory and optional subjects to allow learners to comprehensively demonstrate their knowledge, skills and ability in this area.Duration:62 lessons, 3 hours eachTotal 186 hours*Approximately 8 months*: Not including self-studyStudents are given 24 months to meet the graduation requirem...
Provider: ATLANTIC INSTITUTE OF HIGHER LEARNING PTE. LTD.
The employer owes the employee various duties in relation to health and safety at work. These employer duties emanate either from common law or from statute. The Workplace Safety and Health Act (WSHA) is enacted to govern these duties. The Factories Act was repealed and replaced with the WSHA on 1 March 2006. With the introduction of the WSHA, all workplaces are now covered.In view of the WSHA, ...
Provider: HR LAW ACADEMY PTE. LTD.
It is no doubt that in many companies, there is already a culture of line managers working closely with HR in order to address people management responsibilities. However, it is also clear that line managers felt vulnerable about taking on more of what they saw as traditional aspects of the HR-role- such as dealing with poor staff performance-without direct access to HR support and undertaking add...