Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Environmental Cleaning
The Environmental Cleaning WSQ offers clear training pathways for workers to acquire the right skills needed. The framework broadly covers two sub-sectors, namely, Commercial and Private Residential Cleaning and Public Cleaning, and caters to the training of cleaning crews, stewards and supervisors in these subsectors.It comprises of three levels:WSQ Certificate in Environmental CleaningWSQ Higher...
Information and Communications
This 3 day course is designed to effectively prepare aspiring service professionals to sit and pass the ITIL® Examination from APMG COURSE OUTLINEService LifecycleService StrategyService DesignService TransitionService OperationContinual Service Improvement (CSI)LEARNING OUTCOMEWhat you will learn:Key concepts, terms, and principles of Service Management5 Modules in ITSMComplete understanding of...
Adobe Photoshop is now considered a “must have” skill for anyone involved with digital images. This 3-day course prepares learners to take the Adobe Certified Expert exam in Adobe Photoshop. Participants will learn how to navigate the new dark Photoshop interface; work with layers; make and manipulate selections; apply colours, fills, gradients and patterns; paint with brushes; use Layer Sty...
Future-proof your BI expertise by earning the MCSE: Business Intelligence certification—your gateway to the skills and techniques needed to design, build, and deploy solutions that deliver more data to more people across the organization.Note: The MCSE: Data Platform certification requires candidates to show continued ability to perform in this technology area by completing a recertification exa...
Project Management skillsfuture
This is a two days course, targeting on Earned Value Management. This is a powerful technique devised by Department of Defence, in order to track the progress of the projects in an effective manner.COURSE OUTLINEDay 1:Creating the activities list and defining the granularitySetting the baselineGenerating reports on the baseline informationTracking progressDay 2:Forecasting the progressAnalysing th...
The course empowers the trainee to understand the basic concepts of databases and demonstrate the ability to use a database on a personal computer. The course is divided in two sections; the first section introduces the skills required to design and plan a simple database using a standard database package; the second section introduces the skills required to retrieve information from an exist...
This course provides the basis for the practice-based test for ICDL Module 5 Perform Database Functions Database exam.The exam requires the candidate to understand the basic concepts of databases and demonstrate the ability to use a database on a personal computer. The module is divided in two sections; the first section tests the candidate's ability to design and plan a simple database ...
The Microsoft Certified Solutions Associate (MCSA) certification is for IT professionals and developers looking to get their first job in Microsoft technology. Whether in the cloud or on-premise, this certification validates the core platform skills needed in an IT environment. The MCSA certifications are a requirement to achieve our flagship Microsoft Certified Solutions Expert (MCSE) and Microso...
Windows Server powers many of the worlds' largest datacenters, enables small businesses around the world, and delivers value to organizations of all sizes in between. Building on this legacy, Windows Server 2012 redefines the category, delivering hundreds of new features and enhancements spanning virtualization, networking, storage, user experience, cloud computing, automation, and more.Simply put...
With Windows Server 2008 and System Center 2012, and soon with Windows Server 2012 and System Center 2012 SP1, you can build your Microsoft private cloud solution and gain the automation and flexibility you need for your IT infrastructure, now and in the future. Do you have experience with these technologies? Are you ready to begin the journey to cloud computing with a Microsoft private cloud impl...
The CCNA certification validates the ability to install, configure, operate, and troubleshoot medium-size routed and switched networks. CCNA certified professionals have the knowledge and skills to make connections to remote sites via a WAN, mitigate basic security threats, and understand the requirements for wireless network access. CCNA training covers (but is not limited to) the use of these p...
The CITPM is an essential qualification for a career in IT project management. The certification aims to raise the level of professionalism in the management of IT projects and provides a valuable path for IT project managers to attain professional status and recognised qualification.World's first IT Project Manager CertificationManaged by SCS and endorsed by IDAYardstick for employers in the recr...
Manufacturing
This course aims to provide people currently working in or wishing to enter the manufacturing industry with the skills and knowledge required to perform their jobs effectively. This course is developed to enable an individual to acquire the skills and knowledge in practising WSH in manufacturing at work. It is a systematic approach that workers can use to make incremental and breakthrough imp...
service Management,Customer Service
This unit covers knowledge and application skills in equipping service staff with the mindset to go the extra mile in providing excellent service. It involves demonstrating the qualities and characteristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers’ experie...
This course aims to provide people currently working in or wishing to enter the manufacturing industry with the skills and knowledge required to perform their jobs effectively. This course is developed to enable an individual to acquire the skills and knowledge in practising quality systems in manufacturing at work. It is a systematic approach that workers can use to make incremental and brea...
Technical
This course aims to provide people currently working in or wishing to enter the manufacturing industry with the skills and knowledge required to perform their jobs effectively. This course is developed to enable an individual to acquire the skills and knowledge in practicing 5S techniques. It is a systematic approach that workers can use to make incremental and breakthrough improvements in pr...
This course aims to equip participants with the knowledge and skills of handling the electrical measurement devices for different types operation in performing the tasks. Individuals and their organizations will be able to benefits from the good practices and the required standards learned in this module.COURSE OUTLINEPrepare electrical measurement activitiesCarry out electrical measurementsMainta...
This course aims to provide people currently working in or wishing to enter the manufacturing industry with the skills and knowledge required to perform their jobs effectively. This course is developed to enable an individual to acquire the skills and knowledge in using measuring devices in manufacturing at work. It is a systematic approach that workers can use to make incremental and breakth...
service Management
This unit covers the skills and knowledge required for service staff to respond to challenging service situations with the use of appropriate verbal and non-verbal communication techniques. It involves recognising triggers which may lead to service challenges, use of service recovery procedures to respond to the challenges and escalating unresolved service challenges.COMPETENCIES (PERFORMANCE STAT...