3032 Business Courses available
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Tuning to Customer Friendly Language
If your staff are having conversations with customers that turn off the customers with the way they express, this programme is for YOU!
The Tuning to Customer Friendly Language Programme is designed to provide participants with the skills set to guide their staff in engaging customers even
Provider: NEXT U PTE. LTD.
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Practical Approach to Handling Debt Settlement and Recovery Issues
Debt settlement and recovery issues have taken on centre-stage in many companies due to increased complexity and uncertainties in the business environment. Many times, they are left facing the challenge of how best to approach or resolve these issues in the least damaging way. Many companies are
Provider: Marketing Institute of Singapore
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Service Revolution (1 Day)
The Service Revolution course is conceptualised to prepare participants with the mindset to adopt service innovation in their work lives, as well as skills to initiate and participate in service innovation projects in their work environments.
The course focuses on providing a service innova
Provider: NEXT U PTE. LTD.
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Service Wow
As service providers race to achieve service excellence, the process requires them to reccognise that their individual contribution adds value to a customer’s overall experience. To “wow’ customers is to exceed expectations of the customers. A confident service provider will provide assuran
Provider: NEXT U PTE. LTD.
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Planning and Managing Events
MICE & Events event management
This course is designed to help participants understand and apply the principles of effective event management. It will introduce participants to best practices from a practitioner's perspective and familiarise them with the 4-stage process for planning and implementing events successfully. Parti
Provider: Marketing Institute of Singapore
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WSQ Respond to Service Challenges
This unit covers the skills and knowledge required for service staff to respond to challenging service situations with the use of appropriate verbal and non-verbal communication techniques. It involves recognising triggers which may lead to service challenges, use of service recovery procedures t
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Creating Newsletters for Maximum Impact
Broadcasting Publishing and Media
A company’s newsletter is the voice of the organisation. If you are involved in producing a newsletter, you can increase your readability by good writing, attractive visuals, interesting content, and design that draws and retains the reader. A well-produced newsletter can engage its readership
Provider: Marketing Institute of Singapore
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WSQ Engage in Service Innovation Initiatives
Equipping learners in service jobs and environments with the mindset to engage in service innovation initiatives, this programme aims to cultivate a service innovation mindset by first providing them the fundamentals and need for service innovation. Learners will attain the ability to identify in
Provider: NEXT U PTE. LTD.
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Service Magic (1 Day)
In today’s highly competitive industry, many successful companies capitalise on service excellence to differentiate themselves from their competitors. However, different customers may perceive service excellence differently. For some customers it may mean service reliability, for others, it may
Provider: NEXT U PTE. LTD.
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Company Law for Business Managers
Protect yourself and get a thorough understanding of the laws and regulations governing companies and your business. Practical guidance on corporate laws will be given. Case studies and case presentations will be discussed. You will learn how to conduct your businesses effectively within the laws
Provider: Marketing Institute of Singapore
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Handling Challenging Customers (2 Days)
Professionals are encouraged to demonstrate professional communication skills when they interact with customers or clients. They face unspoken expectations to manage negative emotions that come with challenging service situations thereafter.
This workshop covers the knowledge and applicatio
Provider: NEXT U PTE. LTD.
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Contract Law for Non-legal Professionals
Managers, company directors, executives and businessmen need to clearly understand contract law. Learn how to interpret the contractual clauses and what the terms and conditions actually mean. Now it is even more important to understand how contracts can be made electronically through the email a
Provider: Marketing Institute of Singapore
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WSQ Certified Service Professional
The Certified Service Professional (CSP) WSQ course aims to provide early entrants and individuals, who are looking to develop a vibrant and exciting career in the Tourism and Service related industry, with fundamental skills and mindset of a service professional. CSP WSQ course revolves
Provider: NEXT U PTE. LTD.
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Post Diploma Certificate in International Freight & Business (part of Specialist Diploma in Supply Chain Management )
The objectives of the proposed SDSCM are: To provide participants current knowledge and understanding of companies best practices on materials management and supply chain initiatives that focuses on production, purchasing strategies, planning, warehousing and inventory costing. To enable participa
Provider: Nanyang Polytechnic
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Post-Diploma Certificate in Materials Management (part of Specialist Diploma in Supply Chain Management)
The objectives of the proposed SDSCM are: To provide participants current knowledge and understanding of companies best practices on materials management and supply chain initiatives that focuses on production, purchasing strategies, planning, warehousing and inventory costing. To enable participa
Provider: Nanyang Polytechnic
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Advanced Copyediting and Proofreading
balancing the elements: Being advocate for the public, the publisher and the author who the writings for? What is its best form? structural and line editinghow much of each is enough? when to stop editing: when is the piece just right? keeping the reader reading (with no b
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Integrated Management System Process Based Internal Auditing
growing body of information indicates that organizations that integrate their Environmental Management System (EMS), Occupational Health & Safety Management System (OH&SMS) and Quality Management Systems (QMS) can realize significant benefits such as streamlined operations and decision-making, simp
Provider: NEVILLE-CLARKE (SINGAPORE) PTE LIMITED
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Occupational Health & Safety Management System Auditor/Lead Auditor (IRCA A17436
This training shall provide participants with the knowledge and experience needed to fulfil their role as a fully trained Auditor/Lead Auditor. This course is certified by the International Register of Certificated Auditors (IRCA) and meets the training requirement for certification of audito
Provider: NEVILLE-CLARKE (SINGAPORE) PTE LIMITED
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Apply 5S Techniques
This course aims to provide participants currently working in or wishing to enter the manufacturing industry with the skills and knowledge required to perform their jobs effectively. This course is developed to enable an individual to acquire the skills and knowledge in practicing 5S techniques. I
Provider: NEVILLE-CLARKE (SINGAPORE) PTE LIMITED
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Apply Failure Mode Effect and Analysis (FMEA) Techniques
This training unit provides learner with generic knowledge and application skills in using Failure Mode & Effect Analysis (FMEA) techniques. It covers the principles and the method for the identification, implementation and follow up of FMEA methodology. This unit provides learners the opportunity t
Provider: NEVILLE-CLARKE (SINGAPORE) PTE LIMITED
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Apply Root Cause Analysis
This course equip learners with the skill and knowledge to systematically identify problems, collect pertinent information to clarify the problem, analyse the root cause(s) and recommend action(s) to resolve the problem. It also includes checking the effectiveness of the corrective action(s) and its
Provider: NEVILLE-CLARKE (SINGAPORE) PTE LIMITED
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Understanding, Documenting & Implementing Occupational Health & Safety Management System
Since the maiden release of OHSAS 18001 in 1999, many companies have used the standard as the framework to improve their occupational health and safety practices, to meet legal and local authoritys compulsions, as well as to demonstrate social responsibilities. With the release of the 2007 versio
Provider: NEVILLE-CLARKE (SINGAPORE) PTE LIMITED
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Certificate in Business Administration Part of Diploma in Business Practice (Administration & Management)
Certificate in Business Administration Module Synopsis Business Planning & Administration This module enables students to acquire practical application skills that are relevant for the industry. They would be required to do a research based project relevant to the industry that is of interest to t
Provider: Ngee Ann Polytechnic
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Certificate in Business Applications Part of Diploma in Business Practice (Administration & Management)
Certificate in Business Applications Module Synopsis Cost & Managerial Accounting The module provides students with a sound knowledge of cost accounting principles and enables them to make use of managerial accounting techniques in providing information for decision-making in areas such as producti
Provider: Ngee Ann Polytechnic
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Certificate in Business Management - Part of Diploma in Business Practice (International Supply Chain Management)
Certificate in Business Management Module Synopsis Business Communications This module introduces students to the fundamentals of both written and oral business communication skills. It will provide practice in the writing of business e-mails, letters and reports and help students to gain an unders
Provider: Ngee Ann Polytechnic
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Certificate in Business Management Part of Diploma in Business Practice (Administration & Management)
Certificate in Business Management Module Synopsis Business Communications This module introduces students to the fundamentals of both written and oral business communication skills. It will provide practice in the writing of business e-mails, letters and reports and help students to gain an under
Provider: Ngee Ann Polytechnic
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Certificate in Business Management Part of Diploma in Business Practice (Financial Advisory)
Certificate in Business Management Module Synopsis Business Communications This module introduces students to the fundamentals of both written and oral business communication skills. It will provide practice in the writing of business e-mails, letters and reports and help students to gain an unders
Provider: Ngee Ann Polytechnic
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Certificate in Business Principles - Part of Diploma in Business Practice (International Supply Chain Management)
Certificate in Business Principles Module Synopsis Principles of Economics This module provides students with an understanding of the basic principles of economics and how they are applied in a typical economy. In Microeconomics, the individual constituent units of the economy are analysed and st
Provider: Ngee Ann Polytechnic
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Certificate in Business Principles Part of Diploma in Business Practice (Administration & Management)
Certificate in Business Principles Module Synopsis Principles of Economics This module provides students with an understanding of the basic principles of economics and how they are applied in a typical economy. In Microeconomics, the individual constituent units of the economy are analysed and stu
Provider: Ngee Ann Polytechnic
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Certificate in Business Principles Part of Diploma in Business Practice (Financial Advisory)
Certificate in Business Principles Module Synopsis Principles of Economics This module provides students with an understanding of the basic principles of economics and how they are applied in a typical economy. In Microeconomics, the individual constituent units of the economy are analysed and st
Provider: Ngee Ann Polytechnic